Lynn's "Company Suggested Reading List"

1. 1. Customers For Life: How To Turn That One Time Buyer Into A Lifelong Customer by Carl Sewell Drag me to re-order

2. 2. Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know by Jeffrey Gitomer Drag me to re-order

3. 3. Best Practices: Building Your Business with Customer-Focused Solutions by Arthur Andersen Drag me to re-order

4. 4. Dig Your Well Before You're Thirsty : The Only Networking Book You'll Ever Need by Harvey Mackay Drag me to re-order

5. 5. Good to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins Drag me to re-order

6. 6. The Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan Drag me to re-order

7. 7. The Cycle of Leadership: How Great Leaders Teach Their Companies to Win by Noel M. Tichy Drag me to re-order

8. 8. Competitive Strategy: Techniques for Analyzing Industries and Competitors by Michael E. Porter Drag me to re-order

9. 9. Presentations: How to Calm Down, Think Clearly, and Captivate Your Audience by David G. Lee Drag me to re-order

10. 10. Speaking Globally, Updated Revision: Effective Presentations Across International and Cultural Boundaries by Elizabeth Urech Drag me to re-order

11. 11. People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts by Robert Bolton Drag me to re-order

12. 12. Effective Business Writing :(A Guide For Those who Write On the Job) 2nd Edition Revised And Updated by Maryann V. Piotrowski Drag me to re-order

13. 13. Visualizing Project Management: A Model for Business and Technical Success (with CD-ROM) by Kevin Forsberg Drag me to re-order

14. 14. The Fast Forward MBA in Project Management: Quick Tips, Speedy Solutions, and Cutting-Edge Ideas by Eric Verzuh Drag me to re-order

15. 15. Getting to Yes by Roger Fisher Drag me to re-order

16. 16. ? Stick to It! : The Power of Positive Persistence by C. Leslie Charles Drag me to re-order

17. 17. The 13 Secrets of Power Performance by Roger Dawson Drag me to re-order

18. 18. Managing the People Side of Innovation: 8 Rules for Engaging Minds and Hearts by A. J. Chopra Drag me to re-order

19. 19. Managing Creativity and Innovation (Harvard Business Essentials) Drag me to re-order

20. 20. Making Creativity Practical: Innovation That Gets Results (J-B CCL (Center for Creative Leadership)) by Center for Creative Leadership Drag me to re-order

21. 21. The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You Do Business (Collins Business Essentials) by Clayton M. Christensen Drag me to re-order

22. 22. Purple Cow by Seth Godin Drag me to re-order

23. 23. The Art of Innovation by Thomas Kelley Drag me to re-order

24. 24. Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant by W. Chan Kim Drag me to re-order

25. 25. Innovation and Entrepreneurship by Peter F. Drucker Drag me to re-order

26. 26. The Future of Competition: Co-Creating Unique Value with Customers by C. K. Prahalad Drag me to re-order

27. 27. ? Thoughtless Acts?: Observations on Intuitive Design by Jane Fulton Suri Drag me to re-order

28. 28. Change Your Questions, Change Your Life: 7 Powerful Tools for Life and Work by Marilee G. Adams Drag me to re-order

29. 29. Working with Emotional Intelligence by Daniel Goleman Drag me to re-order

30. 30. Bridging Differences: Effective Intergroup Communication (Interpersonal Commtexts) by William B. Gudykunst Drag me to re-order

31. 31. Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (J-B Leadership Challenge: Kouzes/Posner) by James M. Kouzes Drag me to re-order

32. 32. First, Break All the Rules: What the World's Greatest Managers Do Differently by Marcus Buckingham Drag me to re-order

33. 33. Cultivating Communities of Practice by Etienne Wenger Drag me to re-order

34. 34. Knowledge Networks: Innovation Through Communities of Practice Drag me to re-order

35. 35. Decision Management: How to Assure Better Decisions in Your Company Drag me to re-order