Employee development, self improvement for workers
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1. |
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Customers For Life: How To Turn That One Time Buyer Into A Lifelong Customer
by Carl Sewell
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2. |
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
by Jeffrey Gitomer
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3. |
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Best Practices: Building Your Business with Customer-Focused Solutions
by Arthur Andersen
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4. |
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Dig Your Well Before You're Thirsty : The Only Networking Book You'll Ever Need
by Harvey Mackay
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Good to Great: Why Some Companies Make the Leap... and Others Don't
by Jim Collins
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The Balanced Scorecard: Translating Strategy into Action
by Robert S. Kaplan
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7. |
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The Cycle of Leadership: How Great Leaders Teach Their Companies to Win
by Noel M. Tichy
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8. |
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Competitive Strategy: Techniques for Analyzing Industries and Competitors
by Michael E. Porter
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9. |
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Presentations: How to Calm Down, Think Clearly, and Captivate Your Audience
by David G. Lee
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10. |
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Speaking Globally, Updated Revision: Effective Presentations Across International and Cultural Boundaries
by Elizabeth Urech
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11. |
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People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
by Robert Bolton
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12. |
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Effective Business Writing :(A Guide For Those who Write On the Job) 2nd Edition Revised And Updated
by Maryann V. Piotrowski
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13. |
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Visualizing Project Management: A Model for Business and Technical Success (with CD-ROM)
by Kevin Forsberg
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14. |
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The Fast Forward MBA in Project Management: Quick Tips, Speedy Solutions, and Cutting-Edge Ideas
by Eric Verzuh
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15. |
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Getting to Yes
by Roger Fisher
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16. |
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Stick to It! : The Power of Positive Persistence
by C. Leslie Charles
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17. |
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The 13 Secrets of Power Performance
by Roger Dawson
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18. |
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Managing the People Side of Innovation: 8 Rules for Engaging Minds and Hearts
by A. J. Chopra
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19. |
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Managing Creativity and Innovation (Harvard Business Essentials)
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20. |
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Making Creativity Practical: Innovation That Gets Results (J-B CCL (Center for Creative Leadership))
by Center for Creative Leadership
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21. |
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The Innovator's Dilemma: The Revolutionary Book that Will Change the Way You Do Business (Collins Business Essentials)
by Clayton M. Christensen
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22. |
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Purple Cow
by Seth Godin
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23. |
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The Art of Innovation
by Thomas Kelley
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24. |
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Blue Ocean Strategy: How to Create Uncontested Market Space and Make Competition Irrelevant
by W. Chan Kim
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25. |
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Innovation and Entrepreneurship
by Peter F. Drucker
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26. |
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The Future of Competition: Co-Creating Unique Value with Customers
by C. K. Prahalad
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27. |
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Thoughtless Acts?: Observations on Intuitive Design
by Jane Fulton Suri
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28. |
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Change Your Questions, Change Your Life: 7 Powerful Tools for Life and Work
by Marilee G. Adams
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29. |
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Working with Emotional Intelligence
by Daniel Goleman
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30. |
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Bridging Differences: Effective Intergroup Communication (Interpersonal Commtexts)
by William B. Gudykunst
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31. |
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Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (J-B Leadership Challenge: Kouzes/Posner)
by James M. Kouzes
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32. |
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First, Break All the Rules: What the World's Greatest Managers Do Differently
by Marcus Buckingham
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33. |
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Cultivating Communities of Practice
by Etienne Wenger
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34. |
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Knowledge Networks: Innovation Through Communities of Practice
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35. |
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Decision Management: How to Assure Better Decisions in Your Company
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